We are happy to exchange or return your order in following cases.
Customer needs to inform JoChaho Support team by requesting for return on this link within 3 days of delivery date. Valid reasons for return claim are below.
- Return will be accepted in case of defective unit(s) or wrong model/color received by customer.
- Exchange will be done if the customer asked for replacement of same unit in case of defective unit(s) or wrong model/color.
Items should be returned with all original attachments and accessories and a copy of the invoice within five working days of receipt of order
Invalid return or exchange reasons, which is not part of our returns and exchange policy :
- Change of mind
- Technical fault, in this case we have mentioned Service & Warranty for All brands on JoChaho.pk
How to Return ?
- Customer will request for a return or exchange from his/her account.
- JC Team will approve return request within 24 hours
- JC team will send pickup request and send courier to customer home for pickup unit(s).
- Once unit arrive at JC Warehouse, unit will be inspected by QC team. if the request is valid JC team will call customer for Return or exchange.
- If the product is in ok condition, then the unit will be sent back to customer with no exchange or refund.