FAQs

Prepaid Options

We accept all Credit/Debit cards. Once you select that option you will be re-directed to a safe page where you will fill in your information and make the payment with ease.

What if an incorrect/damaged item is delivered to me?

We take complete care to ensure that each order reaches the correct recipient. However, in case such a mishap does occur, you need to notify us within 7 days of order delivery, so we can process the replacement or refund via discount coupon. You can call our customer care helpline or email us at admin@jochaho.pk and relay your query.

What if an incomplete order is delivered to me?

Full care is taken to ensure that only complete orders are shipped out. However, in case there is any missing item(s) in the order, you need to notify us within 7 days of order delivery. You can call our customer care helpline or email us at admin@jochaho.pk and we will make sure that your queries are entertained.

Are there any shipping charges?

On every order with total value less than PKR 1,500/-, shipping charges of PKR 200/- will be charged.

What is the procedure for cancelling an order?

Order cancellation is dependent on whether or not it has been shipped. Generally, all orders are shipped after 48 hours, so send your order cancellation request to admin@jochaho.pk within that time. If the order has been shipped, you will be unable to cancel the request.

What are cookies and how do they affect me?

A cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies on this website (small text files with information on your navigation in this site) with the main objective of improving your browsing experience.

I have a comment/suggestion regarding your product/service.

We highly value any and all feedback from our customers and fans! Please don’t hesitate in contacting our Customer Care with your comments and suggestions.

What if my product is different from the one I received?

If you have received a product that is not like the one showcased on JoChaho.PK or if it is defective or damaged, you can return the product or get it exchanged for another one, be it similar or not.

What do I do if I want to exchange a product?

If you need to exchange a product for the same item or any other, send us an email at admin@jochaho.pk and our Customer Support Representative will guide you accordingly. You can even take your product to the nearest RD store and get it exchanged.

How long do I have to exchange the product?

You can exchange a product for up to 07 days from the date you purchased it

How do I know if my product is eligible for exchange?

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be entertained for Exchange or return.

Do you require anything to exchange a product?

Yes, we do. To complete your return, we require a receipt or proof of purchase. This can be anything from your receipt to the bank statement that signifies you paid for the product.

How do I use my warranty?

All our products come with Manufacturer’s warranty. If there is any manufacturing fault that surfaces right after you have purchased your product or during the warranty period mentioned on the warranty card, you can contact the Customer Support Service of the relevant manufacturer.

Do you offer repair Services?

No, we do not offer any sort of repair services.